Serving Brisbane. From setting up a new phone to sorting out a loved one's accounts and photos after they've gone — help from someone who explains things plainly, at your pace.
I've spent decades working with computers — from programming in the 1990s to running an internet service provider on the Gold Coast — and just as long watching people I care about struggle to keep up, not because they aren't capable, but because nobody ever sat down and explained it properly.
That's what I do. No jargon, no rush, no judgment — just steady, practical help with whatever is standing between you and your phone, computer, or the accounts and photos that matter to you.
Every visit starts with a chat about what's actually going wrong — the service is built around you, not a fixed script.
New device setup, transferring your old data across, and sorting out the settings that never quite got explained the first time.
Getting your home internet working properly, and learning to spot the scam calls, texts and emails that increasingly target this stage of life.
Regaining access to locked accounts, setting up safer passwords, and putting a system in place so you're never locked out again.
Setting up video calls, messaging apps, and photo sharing so you can see and hear the people who matter, wherever they are.
Bringing years of scattered digital photos and files into one place you can actually find things in.
Organising your own accounts and passwords now, so the people you leave behind aren't left guessing — see below.
When someone passes away, their digital life doesn't stop with them — email accounts, photos, banking logins, subscriptions and social media are often left with no map and no password. I help families find, organise and close out a loved one's digital accounts and files with care, and help you put your own affairs in the same order while there's no urgency at all.
Call, email, or send a message describing what you need help with — no problem is too small.
I come to you, at a time that suits, and we work through it together at your pace.
Many people keep my number for whenever the next thing comes up — there's no contract, just help when you need it.
Based in Brisbane, with home visits available across the city. Reach out and tell me what you're dealing with — there's no such thing as a silly question.